Danfoss is bringing its UK Heating, Cooling and Drives divisions under one roof at a central location just 15 minutes drive from London Heathrow. The company’s existing facility at Denham has been completely remodelled and refurbished to create a brand new Customer Service Centre (CSC) and Technical Support Department serving the three business segments. Having a united team serving all UK customers marks another milestone on the company’s journey to becoming ‘One Danfoss’ in the UK and building a more collaborative and customer-centric organisation.
Danfoss customers will be able to get in touch with the CSC and Technical Support teams at Denham using dedicated telephone, fax and email contacts. This will be complemented in due course with a new Service Cloud System, which will connect customers on one service platform for even faster enquiry handling and response times.
The Denham facility comprises three state of the art conference rooms, a new reception and catering break out area as well as an 80-inch touch screen, which will be used to showcase the latest Danfoss product developments. The largely open plan working areas are connected by an IT system that will allow staff to move around seamlessly with connectivity assured throughout the building.
This major investment reflects Danfoss’s commitment to the UK market, says Dan Scott, Sales Director Heating UK. He comments: “We see this as a great opportunity for closer working between business segments and the sharing of knowledge and resources, which will bring significant benefits for our customers. Our purpose-designed facility at Denham is all part of our commitment to making customer support simpler by being ‘One Danfoss’ here in the UK.”
Danfoss Customer Service Centre at Denham: 0845 121 7500
Danfoss Technical Support at Denham: 0845 121 7505
The Danfoss site in Bedford will continue to operate as the production facility for the company’s world-class electronic heating controls, including timers, programmers and electronic thermostatic radiator valves.
Danfoss is a leading manufacturer of world-class heating products for the residential and commercial markets, with factories throughout Europe, including in the UK and Denmark. Products range from domestic heating controls such as programmers, thermostats and TRVs to balancing valves, pressure and flow controllers, heat exchangers and energy meters for district and commercial heating applications. The company’s extensive product range is supplied through a national network of stockists. A comprehensive range of customer support services is also available, including installer training courses, CPD seminars and the Danfoss Assist mobile website at www.Assistyou.Danfoss.co.uk. For more information visit www.heating.danfoss.co.uk