Heating controls manufacturer, Danfoss, has launched a new technical support service on a mobile web site for domestic heating installers on site. Specially designed for viewing on a smartphone display screen, www.Assistyou.Danfoss.co.uk offers instant access to installation guides and much more for Danfoss’ thermostatic radiator valves, time controls, and electric thermostats. Wherever they are, heating professionals can log on to the Danfoss Assist mobile web site using their smartphone to find PDF installation guides, together with handy helpline numbers and links to the latest offers for Danfoss customers.
Danfoss’ Marketing Director, Bjorn Sejr Nielsen, says the Danfoss Assist mobile web site reflects the company’s ‘no-nonsense’ approach to installer service and support. He believes the company’s new mobile web site will be particularly useful for installers who need instant assistance, and especially smaller companies without the benefit of an in-house technical department. He comments: “We appreciate that it’s not always practical to consult a printed manual when you are out on a job, especially if the client is watching! Quick and easy to navigate, Danfoss Assist uses simple icons to take you straight to the information you need in a couple of clicks.”
As well as online installation guides for its most popular domestic heating controls, Danfoss also plans to include a section for installation tips movies to assist on-site installation. This section will be developed as more movies are produced. Additionally, users will be able to find details of how to request a replacement product under Danfoss’ ‘No Quibble Warranty’, or check out the company’s installer training programmes. As a further benefit, Danfoss Assist will be updated on a regular basis to show special promotions which installers can apply for via the mobile.
Danfoss is a leading manufacturer of world-class heating controls, from programmers and thermostats to TRVs and motorised control valves, with factories in the UK and Denmark. The company’s extensive product range is supplied through a national network of stockists. As part of its commitment to improving the knowledge and profitability of its customers, Danfoss offers a programme of installer training courses and CPD seminars, covering all aspects of domestic central heating techniques.